Returns & Exchanges
At Radientia, your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we make returns and exchanges simple and stress-free.
Easy 30-Day Returns
You have 30 days from the date of delivery to return your item(s). To be eligible, products must be:
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Unused and in their original condition.
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In the original packaging (with all parts and accessories).
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Free of damage not caused during shipping.
Free Prepaid Return Labels
We provide free return shipping within the UK and worldwide. Once your return is approved, we’ll email you a prepaid return label—just print, attach, and send the package back.
Exchanges
Want a different size, color, or style? We’re happy to help. Simply contact us with your order details, and we’ll arrange an exchange or guide you to the best solution.
Refunds
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Once your return is received and inspected, your refund will be processed within 3 business days.
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Refunds are issued back to your original payment method. (Processing times may vary depending on your bank or card provider.)
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You’ll receive an email confirmation once your refund is complete.
Non-Returnable Items
Some products may be marked as non-returnable for hygiene or safety reasons. These will be clearly stated on the product page.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us immediately with photos of the product and packaging. We’ll quickly arrange a replacement or refund.
How to Start a Return or Exchange
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Email us at info@radientia.com with your order number and reason for return/exchange.
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Receive your prepaid return label.
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Pack the item securely and drop it off at the nearest shipping point.
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Wait for confirmation once we process your refund or exchange.
Questions?
We’re here to help! Contact our support team at:
Business Name: Radientia
Trade Number: 13191776
Address: 2 Frederick St, London WC1X 0ND, United Kingdom
Contact Us:
+44 7404 887094
info@radientia.com
Business Hours:
Monday – Friday: 08:00 AM – 05:00 PM
Saturday – Sunday: Closed