FAQs

Welcome to Radientia’s FAQ section. Here you’ll find answers to the most common questions about our products, orders, shipping, returns, and more.

Orders & Payments

Q: Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to view your order history and track your shipments more easily.

Q: What payment methods do you accept?
We accept major credit/debit cards and other secure payment options displayed at checkout.

Q: Is my payment information secure?
Yes. All transactions are processed through Shopify’s secure system with industry-standard encryption.

Q: Can I change or cancel my order after placing it?
Please contact us as soon as possible at info@radientia.com. If your order has not yet shipped, we’ll do our best to make changes or cancel it.

Shipping & Delivery

Q: Do you offer worldwide shipping?
Yes, we provide free shipping within the UK and worldwide.

Q: How long does delivery take?

UK Orders: Processing time is 1–2 business days, with delivery typically within 2–10 business days.
International Orders: Delivery times vary by destination.

Q: How can I track my order?
You’ll receive a tracking number by email once your order has shipped. You can also use our Track Order page.

Q: Do you deliver to PO boxes?
Some carriers may not deliver to PO boxes. We recommend using a physical address whenever possible.

Q: What if my order is delayed or lost?
If your parcel is delayed or lost, contact us at info@radientia.com with your order number, and we’ll assist you right away.

Returns & Exchanges

Q: What is your return policy?
We offer 30-day easy, free returns on all eligible items. Products must be unused, in original condition, and in their original packaging.

Q: Do you offer free return shipping?
Yes. We provide prepaid return labels for hassle-free returns.

Q: How long will my refund take?
Once we receive and inspect your return, refunds are processed within 3 business days to your original payment method.

Q: Can I exchange my item?
Yes, you can exchange items for a different size, color, or style. Contact us for assistance.

Q: Are there items that cannot be returned?
Some products may be non-returnable for hygiene or safety reasons. These will be noted on the product page.

Product Information

Q: Are bulbs included with your fixtures?
This depends on the product. Please check the individual product description for details.

Q: Are your lights dimmable?
Most of our fixtures are dimmable when paired with dimmable bulbs and compatible switches.

Q: Can your lighting fixtures be used in bathrooms or outdoors?
Only products with a suitable IP rating should be used in bathrooms or outdoors. Check the specifications on each product page.

Q: Do you sell replacement parts?
For spare parts or shades, contact our support team. Availability depends on the specific product.

Q: What voltage do your lights support?
Our hardwired fixtures work with standard UK voltage. For other regions, you may need adapters or voltage conversion.

Privacy & Security

Q: How do you use my personal data?
We use your data to process orders, improve our site, and prevent fraud. Please see our Privacy Policy for full details.

Q: Do you share my information with third parties?
We only share data with trusted partners necessary to complete your purchase (e.g., payment processors, shipping companies).

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