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Radientia Return Policy

Last Updated: March 6, 2026

At Radientia, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help. Our return policy is designed to be transparent and straightforward, ensuring a confident shopping experience.

1. Return Window

You have 14 days from the date you receive your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our support team at info@radientia.com or call us at +44 7459 952309 during our business hours (Monday – Friday: 08:00 AM – 05:00 PM).

  2. Provide Details: Please include your order number and the reason for the return.

  3. Return Label: Once your return is accepted, we will send you a return shipping label via email.

  4. Ship the Item: Print the label and follow the instructions to drop off the package at a designated carrier location.

Note: Items sent back to us without first requesting a return will not be accepted.

3. Return Shipping & Fees

  • Defective or Wrong Items: If the return is due to our error (defective, damaged, or wrong item), Radientia covers all return shipping costs. You will receive a pre-paid return label at no cost to you.

  • Customer Remorse: If you changed your mind or the item doesn't fit (non-defective), the customer is responsible for the actual cost of return shipping.

  • Restocking Fees: We do not charge any restocking fees.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at info@radientia.com. We will evaluate the issue and make it right by providing a replacement or a full refund, including original shipping costs.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approval: If approved, your refund will be processed automatically to your original payment method.

  • Timeline: Please allow 5–7 business days for the refund to appear in your bank or credit card statement.

7. Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as:

  • Custom products (special orders or personalized items).

  • Personal care goods (beauty products) if the seal is broken.

  • Sale items or gift cards.

Contact Information

For any questions regarding returns, please contact our team:

  • Business Name: Radientia

  • Phone: +44 7459 952309

  • Email: info@radientia.com

  • Address: 2 Frederick St, London WC1X 0ND, United Kingdom

  • Business Hours: Mon–Fri, 08:00 AM – 05:00 PM (GMT)

    • Company Details

      • Trade Name: Radientia

      • Registered Trade Number: 13191776 (United Kingdom)